Thank
you for choosing KAIYATaxi (HOKKAIDOTaxi). Please read the following terms carefully before
booking your ride. By making a reservation, you agree to these terms and
conditions.
All
bookings must be made in advance via our website or supported booking
platforms.
Full
payment is required at the time of booking unless otherwise stated.
Prices
are finally confirmed unless changes are made by the customer or due to
unforeseen circumstances.
Domestic
Flights:
- Includes 30 minutes of free waiting time from
the scheduled arrival time.
- An additional 15 minutes may be granted if
there is a delay.
International
Flights:
- Includes 60 minutes of free waiting time.
- Up to 30 extra minutes may be allowed in case
of delays.
- If the customer does not show up within the
total allowed time, only 30% of the transfer fee will be refunded.
- If extended waiting is possible, a charge of
3,000 yen per 30 minutes will apply.
- Delays
more than 15 minutes count as 30 minutes.
- Delays
15 minutes or less incur no extra fee.
- While waiting, customers may not use the time
for personal activities (e.g., shopping, meeting friends, etc.).
- Drivers will wait up to 15 minutes at the
designated pick-up location.
- If the passenger does not show up within 15
minutes, only 15% of the transfer fee will be refunded.
- Extended waiting (if possible) will be charged
at 3,000 yen per 30 minutes, following the same waiting rules as airport
pickups.
- Drivers will help load/unload luggage.
- If the luggage is too heavy or oversized,
customers are kindly requested to assist.
- This ensures safe handling and avoids injury
or damage.
To ensure
a clean and pleasant ride for all passengers:
- No alcohol or strong-smelling food is allowed
in the car.
- Avoid foods that easily fall or spill.
- Light, tidy, easy-to-eat snacks are
acceptable.
- Please take all your trash with you—bottles,
cans, wrappers, etc.
- Do not leave any garbage inside the vehicle.
- Cancellations made in accordance with the
waiting time rules above will be refunded based on the stated percentages.
- For all other cancellations or no-shows,
please refer to our full cancellation policy (provided separately).
- Please follow all driver instructions.
- Disrespectful or unsafe behavior may result in
service termination without refund.
For
questions or support, please contact us directly. Thank you for your cooperation. Enjoy your ride with KAIYATaxi.